What is Firebug satisfaction guarantee?
Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!
Most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty. For complete details please click here.
What currency is the price in?
When will I receive my order?
Your order goes through several steps before reaching your door. Here are those steps:
Step 1 Confirm payment 0-3 business days  
Step 2 Process order 1-3 business days  
Step 3 Package order 1-2 business days  
Step 4 Shipping Hong Kong warehouse Airmai 9-14 business days
    Hong Kong warehouse EMS 5-7 business days
    International warehouse 3-7 business days
Total Hong Kong Airmail 11-22 business days  
  Hong Kong EMS 7-14 business days  
  International 5-15 business days  
Holiday season orders can experience 2-3 week delays. Please see here for a list of all holidays.
Can processing be expedited / does purchasing FedEx expedite processing?
Firebug does not have an expedited processing option. Purchasing FedEx only expedites postal service mailing time.
How are customs and taxes issues handled?
1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
2. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Some countries customs may charge taxes for importing good from another country such as import duty, Value added Tax, a purchase Tax, Customs clearance fees etc.
3. Buyer as importer are responsible for paying such costs, Buyers can not request to cancel the auction or request for refund or resend under this situation. In our experience around 92% can reach to the buyers without any taxes.
4. We will try our best to help our buyer to minimize the risk of paying taxes, and you still find the price is lower than standard even you are chosen to pay taxes.
5. Please note your Telephone when your payed. Telephone are must for international express shipping.
6. Buyers' Information: We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
What is the RMA & returns procedure?
Please do not discard the mailing envelope and product packaging. Pictures of the proceeding items are needed when contacting Firebug . Know more detail about Firebug return policy from here.
Always contact Firebug and wait for instructions before returning anything.
1) Select an appropriate contact form here.
2) Take and upload the requested pictures.
3) Wait for Firebug to reply and follow the instructions.
Do not close the CSE form until you issue has been resolved.
Did your payment fail?
If you unfortunately encounter payment failure issues when using PayPal or Credit Card, you can follow these steps to get further information.